SHIPPING POLICY
Where do you ship from?
We ship directly from our two different factories based in Australia and China; however most dispatches are done through our factory in China. We have multiple fulfilment centres if you ordered multiple items please note that they may arrive separately.
NOTE: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination address. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@olewallart.com as soon as possible.
Olewallart.com is not responsible under any circumstances for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Do you ship worldwide?
Yes, we ship worldwide, and all the products have Free Standard Shipping.
If expedited shipping is available, it will be shown at checkout.
How long does it take for my shipment to arrive and how do I track my order?
We process our customer orders within 3 - 5 business day after we receive them. We will forward the tracking number to you as soon as the product ships. The tracking number takes 3-5 days to get activated and can be tracked on our website at https://olewallart.com/pages/track-your-order
The Shipments can also be tracked your Country's local postal website for example: USPS (USA), AUSPOST (Australia), Canada Post (Canada), Royal Mail (UK) and so on.
We ship worldwide in most countries. Certain countries have strict regulations and there could be some issues. Please write to us should you have any concerns at support@olewallart.com
We ship by various methods:
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, weather delays and including the recent pandemic, we can only offer an estimate of shipping times.
Location
Estimated Standard Free Shipping Time:
United States, Australia, New Zealand, United Kingdom and Canada
15 - 25 business days
Other Countries
15 - 30 business days
Note: In some circumstances, you might have to collect your package from your local post office.
Do you provide Door to Door delivery?
In most cases the delivery is door to door, however, please be aware that deliveries are not always guaranteed to your doorstep as certain countries may have local taxes or regulations to collect from local post office. Therefore, shipping carriers may request customers to collect orders from their offices.
Note: Ole Wall Art is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
How much is the shipping cost?
Standard free shipping which can take anywhere between 4 - 6 weeks if is currently FREE for all orders.
Expedited Shipping if available which is approximately 7 – 10 business days, will be shown at checkout and the price varies from product to product.
Please note above is just an estimate.
