FAQ's

Olewallart.com offer the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely. We use Stripe as our payment processor and no credit card information is stored by us.

We are a manufacturing and wholesale company located in Melbourne, Australia operating worldwide an online store for canvas art prints , phot prints, fine art matte prints, peel and stick prints, etc and we do not believe art prints should be so expensive. We do not advertise a lot as that leads to extra expenses and nothing is "Free". We advertise only in places which is economical. We provide premium quality at wholesale prices.

Actual colors may vary slightly. This is due to the fact that every computer monitor has a different capability to display colors and also that everyone sees this color differently. Although we try to show our photos as life like as possible but please understand the actual color may vary slightly. We cannot guanrantee that the color you see will accurately portray the true color of the product.

For all your requests concerning your orders or any other requests please get in touch via below methods.

Telephone: +61 1800 111 116

Email: support@olewallart.com

Chat on our website at https://olewallart.com

Facebook Messenger:https://facebook.com/olecanvas

We will attempt to answer all your queries within 24-48 hours.

Yes, we are manufacturers and we accept your custom pictures for it to get printed and framed. Always great to have memories captured on canvas for wall decor.

Please send us your pictures at support@olewallart.com first so we can assess it for quality.

Note: We recomend to use a desktop computer when sending pictures and make sure the size selected is the actual size. 

Sending pictures with mobile phones generally reduce the size when sending emails.

Most Probably Yes! As said earlier we are manufacturers and wholesalers. Our database has literally thousands of images which we cannot put on our website. Should you find one that you like, please email us the link or the image and we will get back to you with a reply very soon irrespective if we can do it or not.

Short Answer YES , please let us know the title name of the product and the approximate size that you are looking for. All images can be made in Single panel and most images can be done in 3 panel and 5 panel as per your requirement. We will send you the mock up of an image as per your requirement before you place the order.

Note: The size dimensions will vary from a single panel, 3 panel and 5 panel. We will let you know the maximum size we can do before you place an order.

We ship directly from our various fulfilment centres around the world (USA, UK, Canada, Australia, Netherlands and China). We have multiple fulfilment centres if you ordered multiple items please note that they may arrive separately. 

Most multiple panels are shipped via our China factory as it is simply more economical.

NOTE: Items ordered can be shipped from another country as at times some of our factories are overloaded.

We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination address. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@olewallart.com  as soon as possible.

Ole Wall Art is not responsible under any circumstances for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

No, we do not ship worldwide. We do ship to USA, UK, Canada, Australia, most countries in the Euro Zone and many countires in the Asian and Middle East Region.

All countries that we ship to will be shown at checkout. If any doubt please try to get in touch with us.

All orders received finish production within 4 - 6 working days* . (also known as time to print and dispatch.

We will forward the tracking number to you as soon as the product ships. The tracking number takes 2-3 to get activated and can be tracked on our website at Tracking 

The Shipments can also be tracked your the courier by which it was sent.

Most orders are delivered within 7 - 10 days after dispatch.

We use only express couriers like DHL, FedEx, UPS, etc.

Certain countries have strict regulations and there could be some issues. Please get in touch with us should you have any concerns.

We ship by various methods:

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Note: In some circumstances, you might have to collect your package from your local courier's office/depot.

In most cases the delivery is door to door however, please be aware that deliveries are not always guaranteed to your doorstep as certain countries may have local taxes or regulations to collect from local post office/depot.

Therefore, shipping carriers may request customers to collect orders from their offices/depot.

Note: Ole Wall Art is not responsible for destination country tax and/or any duty charge that may incur.

Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

The Shipping cost is currently FREE for all orders.

If any changes in this Free Shipping policy, extra charges may be shown at checkout.

Please allow 5-10 business days for the refund to reflect your account.

We accept most payment cards and options such as Master Card, Visa, American Express, Pay Pal, Apple Pay and Google Pay.

Ole Wall Art accept returns within 7 days of delivery. Also  Should you wish to cancel your order please do it within 24 hours of placing it, following which we cannot cancel your order as it is already put in production process.

All our Canvas are custom made, crafted and adjusted by hand to make sure it has the best quality in order to satisfy your needs. Our team works extremely hard to produce the best products for our customers; therefore all returns are within 7 days of delivery. Return delivery charges and stockign charges may apply.

Please note that we do not offer any returns or refunds on orders which which were placed in lieu of size error or product option errors

We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.

Note:

If your item arrives damaged or broken for some reason, please contact us within 7 days after delivery and we will be happy to send you a replacement. 

More on our: Returns & Refund Policy

Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.

But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 30 days, contact us and we will refund 100% of your order or send you a replacement free of charge*.

When your shipment finally gets to you after those 30 days, it is yours to keep, even if we have already refunded or sent you a replacement for your entire order.

All our Canvas are custom made, crafted adjusted by hand to make sure it has the best quality to satisfy your needs. Our team works extremely hard to produce the best products for our customers. Customers can claim a refund or store credit within 7 Days of delivery if not satisfied with a product*. More on our simple Returns and Refund Policy here.